We build marketplaces

services, rentals, on-demand platforms

Cocolabs builds turnkey tailor-made marketplaces, carefully crafting our solutions for our client’s specific businesses and supporting them every step of the way. We offer the most complete solution for
service, rentals and on-demand marketplaces.

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Complete marketplace solutions

Cocolabs offers custom-made marketplaces, including design services, project management, responsive development, technical development services, quality control, SEO optimization, hosting, maintenance services and updates.

The marketplaces we build help our clients lead in their respective business sectors.

Going beyond business and regulatory requirements

Cocolabs builds marketplaces that are custom made to the specific needs of your business, your customers and the regulatory requirements of each country and industry.

OVER 1600 FEATURES AND AUTOMATIONS TO GO BEYOND YOUR CUSTOMERS’ EXPECTATIONS:

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Improved checkout funnel

Transactions are completed in two easy steps: the buyer confirms their request by entering their credit card details (pre-authorisation), then the supplier initiates the transaction by agreeing to fulfill the service (debit and escrow).

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Optimized listing creation

Listing creation and account creation are both carried out in one single step, creating a simple to use experience for users which improves onboarding conversion rates of new sellers.

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Cocosearch® marketplace algorithm

Our Cocosearch® algorithm analyzes the behavior of customers and sellers, as well as geographic location and service availability, massively improving conversion rates for both parties and increasing the likelihood of a successful transaction.

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Automatic search extension

If a search does not return enough results, the geographic area of the search is automatically extended, always favoring results closest to the location initially searched for.

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Escrow account

To ensure the highest customer satisfaction, your platform generates escrow accounts and releases payments only when all conditions are favorably met.

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Seller and/or buyer fees

You can charge fees on the buyer, the seller, or both. The rate at which they are charged can be configured site-wide in addition to being able to set individual fees for each account on your platform.

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Liquidation management

When a seller decides to cash out, the transaction is prepared in real-time for automated processing, which simplifies management and allows for timely payments.

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SEO Optimization

Our platforms are built to be SEO friendly: microdata/microformat/RDFa, internal linking, optimized markup, meta administration, URL rewriting, intelligent sitemaps…

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Trusted third party

Protect buyers and sellers and establish trust within your community by acting as the third party in transactions. Your platform will operate identity checks, transaction escrowing and user reputation management.

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Cancellations and refunds

Allow your vendors to choose between 2 cancellation policies: strict for a more restrictive cancellation, relaxed for 100% refunds. Buyer reimbursements are fully automated within the rules chosen by the seller.

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Volume discounts management

Sellers can apply discounts by volume, allowing for a competitive marketplace and revenue optimization.

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Responsive Design

Our marketplaces are optimized for mobile, phablet, tablet and desktop viewership, with particular care to page load times.

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Date based price variations

Sellers can optimize their revenues by setting specific prices per season, on different dates and date ranges, and according to specific days of the week.

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Peer to Peer rating

To build trust in your community, a comprehensive rating system allows users to make two-way (seller <> buyer) or one-way (seller < buyer) ratings and comments.

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Minimum and maximum orders

Users are free to set minimum and maximum orders for the services they offer.

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Your platform at your fingertips

Monitor, control and moderate exchanges and transactions on your platform efficiently and in a streamlined manner, so that you can move your marketplace in the direction you want.

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E-mail notifications

New order, payment made, upcoming expiration, rating, reminder… your platform sends short, informative emails for every important event that your users need to know.

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Geolocation

Listing geolocation is multilingual (London(en), Londres(fr), Londra(it)…) and can be shown precisely or in a more approximate area. The precise location and contact details can also be shown only once the transaction validated, ensuring a level of security for users.

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User content translation

Users are encouraged to enter their own translations, but content is automatically translated for foreign users should they choose not to. Sellers are also able to change and improve automated translations.

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Availability management

Users can simply and intuitively set their availabilities on specific dates, on date ranges and by days of the week.

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Internal messaging

A messaging system allows users to engage in discussions through a discussion thread. As an administrator, you retain full rights to read and edit exchanges made on your platform.

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Moderation

Two kinds of moderation are available: pre-moderation to control content before it is published on your platform, or post-moderation allowing for content which is curated at a later stage.

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Multi-time units

Depending on which model fits your platform the best, you can choose from different time units to manage availabilities and prices: per minute, hourly, daily, nightly, weekly, monthly…

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SMS

Send transactional SMSs to your users (booking request, upcoming expiration…) and allow sellers to accept booking requests by replying by SMS.

cocorico

Recognized for its rich feature-set, Cocorico is the first choice solution for leading startups around the world.

MEET THE FIRST MARKETPLACE SOLUTION DEDICATED TO SERVICE MARKETPLACES.

See the demo

A SNIPPET ABOUT OUR SOLUTIONS:

On a marketplace, what is good search result? Is it the closest match based on what was queried? Based on its price? Is it about the distance to the desired location?

Too often, marketplaces suffer from suppliers that do not honor customer requests. How many of us have had an Airbnb host reject a booking request because the housing was in fact not available? How many of us have had an eBay message reading “Sorry this item has already been sold”? Too often providers refuse booking requests or worse, they simply do not answer.

Cocosearch tackles these issues by building results not just based on location, availability and price, but also by measuring the statistical probability that the seller will honor the purchase request.

Meet Cocosearch, the search engine that uses behaviorism to match sellers with buyers

 

WHAT TYPE OF MARKETPLACE ARE YOU LOOKING TO BUILD?

Online marketplaces tend to be categorized into three groups:

  • C2C (Customer to customer)
  • B2C (Business to customer)
  • B2B (Business to business)

Cocolabs provides a tailored approach for each marketplace type. We bring years of experience building numerous domestic and international marketplaces to the table.

C2C Marketplaces (Customer to Customer)

C2C marketplaces, often designated as collaborative consumption platforms, organize transactions between individuals. These marketplaces require the development of specific workflows to address the lack of reliable suppliers, who unlike companies, have limited motivation and resources to process booking requests. Given that transactions are solely reliant on users, it is crucial to create a climate of trust to ensure the success of each transaction and increase the likelihood of return customers.

Discover Communivy.com
A C2C MARKETPLACE

B2C Marketplaces (Business to Customer)

B2C marketplaces appeared in the late 90s and are the most common type of marketplace. These marketplaces mimic conventional e-commerce platforms, where the seller is a business and the buyer an individual. Ratings are usually single-sided (only the buyer rates the seller) and trust is easier to establish as sellers are fully integrated into the marketplace and consumers are often less concerned when buying from a company.

DISCOVER BLISSYOU.FR
A B2C MARKETPLACE

B2B Marketplaces (Business to Business)

B2B marketplaces involve an exchange between two businesses, and thus often require the most integrated and challenging workflows because of the demanding nature of the parties involved. The average basket price is much higher compared to other marketplace types and payments methods tend to be more varied and sophisticated (bank wire, direct debit, delayed payments, integrated to Punchout…).

DISCOVER WEFARMUP.COM
A B2B MARKETPLACE

Looking for a company to help you build a marketplace?
What a coincidence! That’s exactly what we do.

+ 33 (0)1 43 79 86 30Contact us