We build marketplaces

services, rentals, on-demand platforms

At Cocolabs, we build turnkey, tailor-made marketplaces. We carefully craft our solutions to fit our client’s specific business models, and support our clients every step of the way. We offer the most complete solution for services, rentals and on-demand marketplaces.

iconbox

Complete Marketplace Solutions

Although we habitually buy products online, we seldom buy services. It’s shocking to think that, apart from tourism and transport, e-commerce in the service industry is actually quite underdeveloped.

Decentralizing services by selling them online can pose a number of problems. For example, how does one ensure a national, or even international, coverage of service-providers without any middlemen? Services that can be decentralized to that extent are extremely rare.

Thus, the marketplace becomes the natural solution for creating and honoring the sale of services online. By outsourcing services to local players, you can offer local service, virtually everywhere.

To this end we have created “Cocorico”, the world’s first solution solely dedicated to the development of service marketplaces. Cocorico is an open-source solution that is recognized and used all around the world by a large community of developers, making it the first choice of many large startups seeking specialized features for their platforms.

Going beyond business and regulatory requirements

A service marketplace commercializes the services offered by independent service-providers. It coordinates and validates transactions as well as acts as a trusted third-party to ensure irreproachable and consistent quality of services provided.

Beyond these notions, a service marketplace must also propose a set of qualities unique to services alone: ultra-precise geolocation, yield management (management of price and supply as functions of demand), minute-by-minute availability management, and rating systems for both customers and service-providers.

OVER 1600 FEATURES AND AUTOMATIONS TO GO BEYOND YOUR CUSTOMERS’ EXPECTATIONS:

iconbox

Optimized Checkout Funnel

Transactions are completed in two easy steps: the buyer confirms their request by entering their credit card information (pre-authorization), then the supplier initiates the transaction by agreeing to fulfill the service (debit and escrow).

iconbox

Optimized Listing Creation

To improve on-boarding conversion rates and make the lives of your users easier, sellers can create their account and post their listings in just one easy step.

iconbox

Cocosearch® Marketplace Algorithm

To improve conversion rates, our Cocosearch® algorithm users based off behavior, availability, and geographic location before generating the sellers that are most likely to complete transactions.

iconbox

Automatic Search Extension

If there aren’t enough results from a customer search, the geographic area of the search is automatically extended whilst always favoring the results that are closest to the original search location.

iconbox

Escrow Accounts

To streamline transactions, your platform will put payments in escrow and only release them when all conditions are met.

iconbox

Seller and/or Buyer Fees

You can choose to charge fees on the buyer, the seller, or both. The fee you charge can be charged specifically to certain accounts or configured site-wide.

iconbox

Payment Liquidation Management

When a seller decides to liquidate their payments, the transaction is prepared in real-time, which simplifies management and allows for timely payments.

iconbox

Search Engine Optimization (SEO)

We thought of everything when it comes to the SEO of your platform: microdata / microformat / RDFa, internal linking, optimized markup, meta-administration, URL rewriting, intelligent sitemaps, etc.

iconbox

Payment Collection by Trusted Third Party

Establish trust within your community and protect buyers and sellers by acting as the third party in transactions. Our platform will help you with identity checks, payment escrowing and user reputation management.

iconbox

Cancellations and Refunds

Allow your vendors to choose between 2 types of cancellation polices: strict (for more restrictive cancellations) or relaxed (for 100% refunds). Buyer reimbursements can be fully automated, depending on the rules set by the seller.

iconbox

Management of Prices and Reductions

For important orders (e.g. high-volume orders), sellers can choose their base fare, and then list any discounts they are willing to apply. This creates a competitive marketplace and helps vendors maximize their revenues.

iconbox

Responsive Design

Our platforms are designed to optimize page-load time and create a responsive and flexible interface on mobiles, tablets, and desktops.

iconbox

Date-Based Price Variations

Sellers can optimize their revenues by setting their price according to season, specific dates and/or date ranges, and different days of the week.

iconbox

Peer-to-Peer Rating Systems

To build trust within your marketplace community, a comprehensive rating system can allow users to make two-way (sellers and buyers rate each other) or one-way (buyer to seller) ratings and comments.

iconbox

Minimum & Maximum Orders

Your sellers are free to set the minimum and maximum duration and / or quantity of the services they offer.

iconbox

Facilitated Administration

You will have all the necessary tools to efficiently monitor, control and validate the exchanges and transactions made on your platform so you can move your marketplace in the right direction.

iconbox

E-mail Notifications

Whether its new orders, payments, upcoming expirations, ratings, reminders, or even advice, your platform will be able to send short and informative emails to your clients for every important event you want them to know.

iconbox

Geolocation

Each new service publication is geolocated. However, to ensure security precise location and contact details will not be shared until the transaction is completely validated.

iconbox

User Content Translation

Should a user choose not to translate their own content, your platform will automatically translate it for them. Once the content is translated, users are encouraged to improve or modify the translation as they see fit.

iconbox

Availability Management

Users can simply and intuitively set their availabilities to specific dates, date ranges, days of the week, or specific time frames.

iconbox

Internal Messaging

A messaging system allows users to engage with each other, initiate discussions and retrieve their discussion history. As administrators, you will still retain all rights to read and edit exchanges made on your platform

iconbox

Moderation

Two different types of moderation are available: pre-moderation (to control content before it is published on your platform), or post-moderation (to facilitate the growth of your community).

iconbox

Multi-Time Units

Our platform allows you to use the time units that best fit your platform:  prices per minute, hour, day, night, week, month, etc.

iconbox

SMS

Send transactional SMSs to your users (booking requests, upcoming expirations, etc.) and allow sellers to accept booking requests by replying directly through SMS.

cocorico

Recognized for its rich feature-set, Cocorico is the first choice solution for leading startups around the world.

MEET THE FIRST MARKETPLACE SOLUTION DEDICATED TO SERVICE MARKETPLACES.

See the demo

A SNIPPET ABOUT OUR SOLUTIONS:

In a collaborative marketplace, what is a good search result for buyers? Is it the result that fits the criteria of what was searched? Is it based on the best price? Or is it based on the distance from the desired location?

Marketplaces often suffer from providers that do not fulfill their customers’ requests. How many people have had their AirBNB cancelled on them because their booking was actually unavailable? Who hasn’t received a message on eBay telling them “Hey, sorry! This item has already been sold”? Customers are consistently left in a lurch when providers reject, cancel, (or even worse) don’t respond to their requests.

Given this context, Cocosearch tackles these issues by optimizing “good” results ­–not based on price or proximity ­– but based on the results with the highest probability of the seller actually completing the request.

Meet Cocosearch, the search engine that uses behaviorism to match sellers with buyers

 

WHAT TYPE OF MARKETPLACE ARE YOU LOOKING TO BUILD?

Online marketplaces tend to be categorized into three groups:

  • C2C (Customer to customer)
  • B2C (Business to customer)
  • B2B (Business to business)

Cocolabs provides a tailored approach for each marketplace type. We bring years of experience building numerous domestic and international marketplaces to the table.

C2C Marketplaces (Customer to Customer)

C2C marketplaces, also known as collaborative consumption platforms, are composed of transactions between individuals. These marketplaces require the development of specific workflows to compensate for the instability of suppliers, who unlike companies, have limited motivation and resources to process booking requests. Since transactions are composed entirely of consumers, it is crucial to create a climate of trust to ensure the success of each transaction and increase customer retention.

Discover Communivy.com
A C2C MARKETPLACE

B2C Marketplaces (Business to Customer)

B2C Marketplaces have been the most common of all marketplaces since their inception in early 2000’s (e.g. Amazon, Rakuten, etc.) These marketplaces mimic conventional e-commerce platforms, in which the sellers are typically businesses and the buyers are individual consumers. Ratings are generally one-sided (wherein the consumer rates the seller), and trust is easier to attain, since consumers are typically less suspicious of companies that are already integrated in society.

DISCOVER BLISSYOU.FR
A B2C MARKETPLACE

B2B Marketplaces (Business to Business)

B2B marketplaces involve an exchange between two businesses, and thus require the most integrated and challenging workflows due to the demanding nature of the parties involved. In B2B marketplaces, average basket prices and quantities are generally much higher than other types of marketplaces and payment methods tend to be more varied and sophisticated (bank wire, direct debit, delayed payments, integrated to Punchout, etc.).

DISCOVER WEFARMUP.COM
A B2B MARKETPLACE

Looking for a company to help you build a marketplace?
What a coincidence! That’s exactly what we do.

+ 33 (0)1 43 79 86 30Contact us