At Cocolabs, we build turnkey, tailor-made marketplaces. We carefully craft our solutions to fit our client’s specific business models, and support our clients every step of the way. We offer the most complete solution for services, rentals and on-demand marketplaces.
Going beyond business and regulatory requirements
A service marketplace commercializes the services offered by independent service-providers. It coordinates and validates transactions as well as acts as a trusted third-party to ensure irreproachable and consistent quality of services provided.
Beyond these notions, a service marketplace must also propose a set of qualities unique to services alone: ultra-precise geolocation, yield management (management of price and supply as functions of demand), minute-by-minute availability management, and rating systems for both customers and service-providers.
OVER 1600 FEATURES AND AUTOMATIONS TO GO BEYOND YOUR CUSTOMERS’ EXPECTATIONS:
Recognized for its rich feature-set, Cocorico is the first choice solution for leading startups around the world.
MEET THE FIRST MARKETPLACE SOLUTION DEDICATED TO SERVICE MARKETPLACES.
A SNIPPET ABOUT OUR SOLUTIONS:
In a collaborative marketplace, what is a good search result for buyers? Is it the result that fits the criteria of what was searched? Is it based on the best price? Or is it based on the distance from the desired location?
Marketplaces often suffer from providers that do not fulfill their customers’ requests. How many people have had their AirBNB cancelled on them because their booking was actually unavailable? Who hasn’t received a message on eBay telling them “Hey, sorry! This item has already been sold”? Customers are consistently left in a lurch when providers reject, cancel, (or even worse) don’t respond to their requests.
Given this context, Cocosearch tackles these issues by optimizing “good” results –not based on price or proximity – but based on the results with the highest probability of the seller actually completing the request.
WHAT TYPE OF MARKETPLACE ARE YOU LOOKING TO BUILD?
Online marketplaces tend to be categorized into three groups:
- C2C (Customer to customer)
- B2C (Business to customer)
- B2B (Business to business)
Cocolabs provides a tailored approach for each marketplace type. We bring years of experience building numerous domestic and international marketplaces to the table.
C2C Marketplaces (Customer to Customer)
C2C marketplaces, also known as collaborative consumption platforms, are composed of transactions between individuals. These marketplaces require the development of specific workflows to compensate for the instability of suppliers, who unlike companies, have limited motivation and resources to process booking requests. Since transactions are composed entirely of consumers, it is crucial to create a climate of trust to ensure the success of each transaction and increase customer retention.
B2C Marketplaces (Business to Customer)
B2C Marketplaces have been the most common of all marketplaces since their inception in early 2000’s (e.g. Amazon, Rakuten, etc.) These marketplaces mimic conventional e-commerce platforms, in which the sellers are typically businesses and the buyers are individual consumers. Ratings are generally one-sided (wherein the consumer rates the seller), and trust is easier to attain, since consumers are typically less suspicious of companies that are already integrated in society.
B2B Marketplaces (Business to Business)
B2B marketplaces involve an exchange between two businesses, and thus require the most integrated and challenging workflows due to the demanding nature of the parties involved. In B2B marketplaces, average basket prices and quantities are generally much higher than other types of marketplaces and payment methods tend to be more varied and sophisticated (bank wire, direct debit, delayed payments, integrated to Punchout, etc.).